People Are Our Superpower

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What is Our Superpower? 

We live in a world of automated answering machines, apps that allow us to schedule appointments, order lunch, or pay bills, and AI generated bots that often do a poor job of addressing our needs. An automated attendant answers calls to many companies, followed by questions about which language you prefer, who you are asking for, and the reason for your call. Hotel rooms, rental cars, and many of life’s day-to-day functions are completely devoid of any human interaction. For a few of these functions, this is a welcome change. However, many times, the customer experience is terrible. 

While we rely on modern technology to address client needs and deliver personalized legal services, we believe that the human factor is central to this whole process. We have never had an automated attendant answer telephones during business hours. We don’t rely on AI for client interaction – instead, we have experienced people who are committed to providing an exceptional client experience for everything that we handle. 

So, what is our Superpower?

Our superpower is our people! When someone calls our office, there are a few people who may answer the phone, but the real gold medalist is Christine “Chris” Bednarek. She is the soothing voice that greets callers, while also directing traffic in the reception area, keeping everyone’s calendar straight, handling mail and much more. She has been with us for nearly 8 years, and we would be in chaos without her. 

Christine knows the building personnel, the other businesses on our floor, and most of our clients. We often refer to her as the “Mayor” because she is so in touch with office staff and our many needs. Chri’s years as a legal assistant allows her to understand the situations callers describe and smoothly assist them. She can ensure that every issue is understood and properly addressed. 

In a world dominated by automation and impersonal interactions, the power of a human connection cannot be overstated. Picture yourself as a customer, dialing a number, and being greeted not by a mechanical voice but by a person whose first words are a warm, “How may I help you?” There’s a good chance that Chris sees the caller ID and greets you by name. Sometimes callers want to schedule an appointment, ask for copies of documents, or to have the call transferred to someone in the office. 

We strive to make a great impression with everything we do, and that first call to our office sets a tone for the actions that follow. Having dedicated, caring people here to address client needs, especially in this automated world, is one way we do that.  

The next time you call the office, be sure to say hello to Mayor Christine!